Our Process

Curious about how things work when you start a project with us? Below, we’ve outlined the way we typically work:

Curious about how things work when you start a project with us?
Below, we’ve outlined the way we typically work:

STEP 1

Submit Enquiry Form

First, fill out our short enquiry form and let us know all of the items you need. You should also let us know any ideas that you may have for the theme and overall design. There is no obligation to purchase anything by filling out this form.

STEP 2

Receive Quote

Within 3 days and after we’ve read through your enquiry form we will send you an email with a price based on your specific requirements. Keep an eye on your junk or spam inbox as well. If you did not put enough detail in your form or have entered an unrealistic budget you may not receive a quote.

STEP 3

Pay First Half

Once you have agreed to the price, we will send you the bill for the first half. The final half is due upon completion before we send you the final files. This is sent on PayPal but can also be paid using a debit or credit card. We accept all currencies. This payment is non refundable.

STEP 4

Our Team Meeting

Next, we’ll have a conversation about your project with our team, using the details you’ve shared so far. We’ll brainstorm, put together mood boards, and develop initial concepts before moving on to create the first draft. You can expect to receive this initial draft within 10 days from the point of payment.

STEP 5

Receive First Draft

You will receive a first draft of your design. This may be a sketch or digital proposal depending on what items you have ordered. We will use this to gauge if we are on the right path or not. After approval of the draft, we can continue with the rest along the same lines.

STEP 6

Revisions / Edits

If you are not too keen on the initial draft or would like some small changes made then no problem. This is the stage that we can tweak things. Typically revisions are only allowed if they are in relation to the original idea. For example, if you requested a lion logo initially, we can’t then switch to a tiger logo.

STEP 7

Final Versions

After the draft or revisions, we will show you a progression of the design or the final version. You can also request small changes to the design at this stage. These updates will typically be in full colour with more detail. This will be your chance to approve the designs before having them sent over to you.

STEP 8

Pay Second Half

After approval of the final design, we will send over the bill for the second half of the payment. This is also made on PayPal. Only once this is complete will we be able to send you the final files in a high resolution.

STEP 9

Delivery

This is where we will resize and export all of your stream graphics. You will receive a link or folder with all of the items included. We want to make sure all of the items and overlays are optimised for the platform you stream on. You can also request the source files if you would like them.

STEP 10

Ongoing Support

If you need any assistance with uploading or setting up your new stream assets, we are here to help. We will also always keep your files safe in case you lose them or have computer problems.